Conditions d’utilisation

Last Updated: September 7, 2026

Please read carefully. This notice includes a binding arbitration clause, a jury trial waiver, and a class action waiver that affect your legal rights.

  1. Mandatory Arbitration. Any dispute or claim related to these Terms, the Services, or the Products must be resolved through binding arbitration on an individual basis. Court resolution is available only for matters eligible for small claims court and for claims seeking to protect intellectual property rights.
  2. Waiver of Rights. By accepting these Terms, you waive the right to:
    • Participate in a class action, collective action, consolidated action, or other representative proceeding;
    • Have your case heard by a jury;
    • Pursue any court proceeding outside of small claims court, except as expressly provided below.
  3. 30 Day Opt-Out Option. You may opt out of the arbitration agreement within thirty (30) days of first accepting these Terms by following the procedure in Section 20.11.
  4. Time Limit on Claims. The limitations period that applicable law provides governs each claim. See Section 20.13.

When you create an Account, place an order, or accept these Terms, you agree to arbitration, the jury waiver, and the class waiver. If you do not agree, do not create an Account, place an order, or use an area that requires acceptance.

Table of Contents

1. Plain Language Summary

This summary provides a simplified overview of these Terms to help you understand the key points. While it covers important aspects, it does not replace the full agreement, and in the event of any conflict the full agreement controls. We encourage you to read the entire document.

General Terms

  • Your Agreement: You agree to these Terms when you expressly accept them, create an Account, or place an order through the Services.
  • Changes to Terms: We can change these Terms. Changes apply prospectively from the stated effective date. We will give notice when law requires notice.
  • Who We Are: These Terms are an agreement between you and ThinSlim Foods.

Product and Health Information

  • Not Medical Advice: Information provided by ThinSlim Foods is for educational and informational purposes only. It is not a substitute for professional medical advice and does not establish a doctor-patient relationship.
  • FDA Statement: Our Products are foods. ThinSlim Foods does not claim FDA approval or endorsement of any Product, and nothing on our Services is medical advice.
  • Talk to Your Provider: Consult your healthcare provider before starting any new diet or eating plan, particularly if you are pregnant or nursing, have a diagnosed medical condition, or have a food allergy or dietary restriction.
  • Individual Results: Individual experiences vary from person to person. We do not guarantee any specific outcome from eating our Products.
  • Read the Label: We work to keep product information accurate, but ingredients, suppliers, and manufacturing can change. The product packaging is always the most current and authoritative source.

Purchases, Shipping, and Returns

  • Purchases: When you place an order, you are making an offer to buy. We accept your order when we ship it, and we may decline, cancel, or limit any order.
  • Subscriptions: Subscriptions are optional and save 5% on each delivery. Orders repeat at your selected interval until you cancel. One-time purchases remain available. See Section 9.
  • Shipping: Delivery estimates are estimates only and depend on your location and carrier performance.
  • Returns: Our Return Policy governs returns, refunds, and store credit. A summary appears in Section 11, and the full Return Policy is available on our website.
  • Shipping Destinations: We ship to the United States and to many international destinations. Available destinations are shown at checkout.

Legal and Dispute Resolution

  • Conduct: Please be respectful toward our staff and other customers. Abusive, offensive, or harassing behavior is not tolerated.
  • Your Content: If you submit content directly to our Services, you grant us the license in Section 13.3. A social-media tag alone does not grant this license.
  • Dispute Resolution: Disputes are resolved through binding individual arbitration. You waive a jury trial and class participation. You can opt out within 30 days.
  • Privacy: We handle your personal information as described in our Privacy Policy.
  • Intellectual Property: Our text, images, logos, and other content are protected. You may not use or reproduce them without our permission.

Account, Pricing, and Technical Information

  • Account Security: You are responsible for the security of your account. We recommend a strong password and multi-factor authentication where available.
  • Pricing and Promotions: We may display discounts or reference prices to show savings. Prices and promotions can change at any time, and pricing errors can occur.
  • Accessibility: We work to make our Services accessible to everyone. If you encounter an accessibility issue, please contact us.

This summary is for your convenience and does not replace the full Terms. Please refer to the complete document below for detailed information.

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2. Definitions

For the purposes of these Terms, the following definitions apply.

Parties and Services

"ThinSlim Foods," "Company," "we," "us," or "our"
Refers to ThinSlim Foods. Our affiliates, employees, agents, and contractors are not parties to these Terms.
"User," "you," or "your"
Any individual or entity that accesses, browses, registers for, or uses our Services, whether or not that person creates an Account or makes a purchase.
"Services"
All features, functionalities, websites (including thinslimfoods.com), online stores, content, and other platforms offered by ThinSlim Foods, including the sale of Products and Digital Goods.
"Products"
Any goods sold, licensed, or distributed by ThinSlim Foods, including the categories of goods listed on our website, together with Digital Goods.

Transactions and Content

"Account"
A registered user profile that enables access to certain features, products, or services, including the management of purchases.
"Subscription"
A recurring order for Products at the delivery interval that you select. See Section 9.
"Digital Goods"
All digital products delivered electronically, such as e-books, downloads, online courses, and other electronically delivered content.
"Content"
All materials made available through the Services, including text, graphics, images, video, audio, software, and user-generated content, regardless of source.
"User-Generated Content"
Reviews, comments, photographs, videos, suggestions, and other material that you submit directly on or through the Services.
"Terms"
These Terms, together with all policies, guidelines, and agreements incorporated by reference or presented through the Services.

Intellectual Property and Third Parties

"Intellectual Property"
All proprietary rights owned by or licensed to ThinSlim Foods, including trademarks, service marks, logos, copyrights, patents, trade dress, and trade secrets.
"Third-Party Services"
Services, tools, or content provided by external companies or partners that may be accessed through our Services but are not controlled by ThinSlim Foods.
"Affiliate Programs"
Marketing arrangements in which third parties promote ThinSlim Foods Products or Services in exchange for commissions or other benefits, and arrangements in which ThinSlim Foods promotes third-party products or services in exchange for commissions or other benefits.

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3. General Terms and Conditions

3.1 Acceptance of Terms

You agree to these Terms when you expressly accept them, create an Account, or place an order through the Services. These Terms form a contract between you and ThinSlim Foods.

If you do not agree, do not take an action that requires acceptance. Use of a public page, without more, does not show acceptance.

3.2 Incorporated Policies

These Terms incorporate by reference the following policies, each of which forms an integral part of our agreement with you:

When you accept these Terms, you also accept the incorporated policies. If provisions conflict, the more specific provision governs its subject.

3.3 Changes to Terms

We can change these Terms. Each version states its effective date. Changes apply prospectively and do not affect a Dispute that arose before that date.

We will give notice when law requires notice. We will get new consent when law requires consent for a change, including a change to the arbitration agreement.

3.4 Eligibility and Capacity

You must be at least 18 years old or the age of majority in your jurisdiction, whichever is greater. By accepting these Terms, you represent that:

  • You are of legal age to form a binding contract with ThinSlim Foods;
  • You have the right, authority, and capacity to enter into these Terms and to abide by all of the terms and conditions set forth herein;
  • The information you provide to us is accurate and current; and
  • You are not prohibited from using the Services under the laws of your jurisdiction.

3.5 Electronic Signature Compliance

Your electronic acceptance of these Terms shows your intent to enter this agreement. An electronic record or signature has the effect that applicable law gives it.

3.6 Account Responsibility

If you create an Account with us, you are responsible for maintaining the confidentiality of your Account and password and for restricting access to your computer or device. You agree to accept responsibility for all activity that occurs under your Account or password. If you believe there has been unauthorized use of your Account, you must notify us promptly after discovery.

3.7 Entire Agreement

These Terms, including all policies incorporated by reference, constitute the entire agreement between you and ThinSlim Foods regarding the Services and supersede all prior and contemporaneous agreements, proposals, understandings, and communications, whether written or oral, with respect to the subject matter hereof.

3.8 Language and Interpretation

These Terms are written in English. Translations into other languages may be provided for convenience. In the event of any conflict between a translated version and the English version, the English version controls. Section and paragraph headings are for convenience only and do not affect interpretation. No rule of construction requiring interpretation against the drafting party applies to these Terms.

3.9 Dispute Resolution Preview

Section 20 governs Disputes. It includes individual arbitration, a jury trial waiver, a class action waiver, and a 30 day opt-out right.

3.10 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be limited, modified, or eliminated to the minimum extent necessary so that these Terms otherwise remain in full force and effect and enforceable to the maximum extent permitted by law. The unenforceability of any provision does not affect the validity or enforceability of the remaining provisions.

3.11 Force Majeure

ThinSlim Foods will not be liable for any failure or delay in performing its obligations where the failure or delay results from a cause beyond its reasonable control. Such causes include, without limitation:

  • Natural disasters, severe weather, fire, flood, and acts of God;
  • War, terrorism, riots, civil unrest, and labor disputes;
  • Acts of government, embargoes, product restrictions, and changes in law or regulatory guidance;
  • Public health emergencies and pandemics;
  • Supply chain, crop, carrier, or supplier disruptions and raw material shortages or quality issues;
  • Transportation network disruptions;
  • Cybersecurity incidents and data breaches;
  • Internet, telecommunications, power, or digital payment system failures.

Our obligations are suspended for the duration of the event, and we will make reasonable efforts to resume performance promptly.

3.12 Waiver of Rights

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision. No waiver of any term is deemed a further or continuing waiver of that term or any other term.

3.13 Assignment

You may not assign or transfer these Terms, or any rights or obligations under them, by operation of law or otherwise, without our prior written consent. We may assign these Terms in whole or in part at any time without your consent and without notice, including in connection with a merger, acquisition, reorganization, or sale of assets.

3.14 Feedback and Submissions

If you submit comments, ideas, or feedback to us, you agree that we may use them without restriction, attribution, or compensation to you.

3.15 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, except that the payment processors, messaging providers, and platform providers identified in these Terms may enforce provisions that expressly benefit them.

3.16 Survival

Provisions that must survive to have effect remain in force after termination. These include ownership, liability, arbitration, dispute, and resale provisions.

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4. Health, Product, and Safety Disclaimers

4.1 No Medical Advice

The information provided by ThinSlim Foods, including information on our website, in marketing materials, and in customer reviews, is for educational and informational purposes only. It does not constitute medical, professional, nutritional, dietary, or healthcare advice, diagnosis, or treatment, and it does not create a doctor-patient relationship. Consult your healthcare provider before starting any new diet or eating plan, particularly if you are pregnant or nursing, have a diagnosed medical condition, or have a food allergy or dietary restriction. Never disregard or delay seeking professional medical advice because of something you read on our Services.

4.2 FDA Disclaimer

Our Products are foods. Product labels and pages identify each Product and its ingredients. ThinSlim Foods does not claim FDA approval, registration, clearance, or endorsement of any Product.

Nothing on our Services is medical advice. The information on the Product label governs that Product.

4.3 Product Warnings and Directed Use

Our Products are foods. Always read the product label before eating a Product. The ingredient statement and allergen statement printed on the package control over any description on our Services. If you have a food allergy, a dietary restriction, or a diagnosed medical condition, or if you are choosing foods for a child, read the label carefully and ask a healthcare professional if you have questions. Follow any storage, preparation, and cooking directions on the packaging.

4.4 Assumption of Risk and Product Liability

Any food can cause an unwanted reaction, including an allergic reaction. Read the Product label. Stop eating the Product and seek medical care if a serious or unexpected reaction occurs.

Section 19 governs liability. These Terms do not limit a Product claim or consumer right that law does not permit us to limit.

4.5 Individual Results and No Guarantee of Outcomes

We do not guarantee any specific outcome from eating our Products. Taste and texture preferences, and how a Product fits into an individual's eating plan, vary from person to person. We disclaim responsibility for individual results or expectations.

4.6 Descriptive Product Terms Are Not Medical Claims

Descriptive terms used to characterize our Products, such as references to taste, flavor, texture, net carbs, calories, protein, fiber, or comparisons to other products in the same category, describe product characteristics, label facts, and consumer experience only. Nutrition figures such as calories, total carbohydrates, fiber, and net carbs are label information, not medical or health claims. These descriptions are not medical claims, and individual tolerance varies. If you experience symptoms or have a diagnosed condition, consult your healthcare provider.

4.7 Accuracy of Product Descriptions

We make reasonable efforts to ensure that product information on our Services and on product packaging is accurate and current. Due to natural variations in ingredients, changes in manufacturing processes, or differences among suppliers, slight discrepancies may occur. Always refer to the product packaging for the most current and accurate information about a Product.

4.8 Allergens and Manufacturing

Our Products can contain common food allergens, including wheat, soy, peanuts, tree nuts, milk, eggs, and sesame, and may be made in facilities that also process these and other allergens or on shared equipment. The ingredient statement and allergen statement on the package label are the final source of information for each Product. Ingredients, suppliers, and manufacturing statements can change, so read the Product label before each use, even if you have purchased the Product before.

If you have an allergy or dietary restriction, ask a healthcare professional whether the Product is suitable for you.

4.9 Nutritional Information

Nutritional information provided through the Services, including net carb figures, is for informational purposes only and may not be complete or current because of recipe, supplier, or rounding changes. The Nutrition Facts panel and ingredient statement on the product label control. Do not rely on information on the Services as a substitute for the product label or for professional dietary advice.

4.10 Special Diets

If you follow a medically supervised or restricted diet, ask your healthcare professional whether a Product fits your plan before eating it.

4.11 Pregnancy and Nursing

Our Products are foods and are not specially formulated for pregnancy or nursing. Consult your healthcare provider about your diet if you are pregnant, nursing, or planning to become pregnant.

4.12 Emergency Information

If you experience a medical emergency related to eating our Products, such as a severe allergic reaction, contact your local emergency services immediately. Our Services are not designed to handle emergencies or urgent health needs.

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5. Account Management and Security

5.1 Account Creation

To access certain features of our Services, you may be required to create an Account. You must provide accurate, complete, and current information and keep it updated. We reserve the right to verify the accuracy of the information you provide and may suspend or terminate your Account if we detect false or misleading information.

5.2 Password and Security Responsibilities

You are responsible for your login credentials and Account activity. Use a strong, unique password and multi-factor authentication where available.

Notify us promptly if you suspect unauthorized use. We can disable the Account or require a password reset to protect it. Section 19 governs liability.

5.3 Prohibited Account Activity

You agree not to use the Services in a manner that: (i) violates any applicable law, regulation, or rule; (ii) infringes the rights of others; (iii) disrupts or interferes with the security or proper functioning of the Services; (iv) attempts to gain unauthorized access to our systems or networks; or (v) uses bots, scrapers, or automated means to access the Services or to purchase Products other than as we expressly permit, including for the purpose of reselling limited-release or high-demand Products.

5.4 Account Suspension and Termination

We may suspend or terminate your Account at our discretion, including if we believe you have violated these Terms or engaged in fraudulent or unlawful activity. We will endeavor to provide reasonable notice before suspension or termination, except where immediate action is needed to protect the Services, other users, or to comply with legal obligations. Upon termination, your right to access the Services ceases immediately, and we may delete information associated with your Account subject to our Privacy Policy and applicable law. Amounts paid for Products that have already shipped are not refundable except as required by applicable law or as provided in our Return Policy.

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6. Privacy and Data Protection

6.1 Privacy Policy

We handle personal information as our Privacy Policy describes. The Privacy Policy explains our practices and the rights and choices that privacy law gives you.

6.2 Security Measures

We use reasonable administrative, technical, and physical safeguards that fit the information and risks. No security system can guarantee complete security.

6.3 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law, after which it is securely deleted, de-identified, or anonymized, as described in our Privacy Policy.

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7. Electronic Communications and Text Messaging

7.1 Consent to Electronic Communications

If you create an Account or place an order, we can send necessary electronic notices and transactional messages to the contact information that you provide.

Marketing email and text messages need the consent that applicable law requires. You can withdraw that consent through the stated opt-out method.

7.2 Text Messaging (SMS and MMS) Program

By enrolling in or using our text messaging program, you agree to these SMS terms. By opting in, you consent to receive recurring automated marketing and transactional text messages from or on behalf of ThinSlim Foods at the mobile number you provide. Messages may be sent using an automatic telephone dialing system or other automated technology and are delivered through our third-party messaging provider. Messages may include transactional content, such as order updates and account alerts, and promotional content, such as special offers, product launches, and cart reminders.

Your consent is not a condition of any purchase, and participation is voluntary. Message frequency varies. Standard message and data rates may apply. Check with your carrier for details.

To opt out, reply STOP to a message. For aid, reply HELP or contact [email protected]. Message delivery depends on your carrier.

If your mobile number changes, re-enroll with the new number. We can change or end the program. We will get new consent when law requires consent for a change.

By enrolling in or using our text messaging program, you also agree to our Messaging Terms and Messaging Privacy Policy, which govern your participation in the program and the handling of information collected through it and which are incorporated into and form part of these Terms. For details on how we collect, use, and protect your data, see our Privacy Policy.

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8. Purchases, Pricing, and Order Acceptance

8.1 Product Descriptions and Availability

We work to provide accurate Product information. Product details, prices, and availability can change, and errors can occur.

If a Product is not as described, contact us promptly. Our Return Policy and applicable law govern the available remedy.

8.2 Payment Methods and Payment Terms

Payment is required at the time of purchase. We accept major credit and debit cards, and the other payment methods listed at checkout. By providing payment information, you represent and warrant that you are authorized to use the payment method and you authorize us to charge you for your purchases. You are responsible for ensuring that all payment information you provide is accurate and current. If a payment cannot be processed or is declined, we will notify you, and your order may be suspended or canceled unless you provide updated payment information.

8.3 Pricing, Errors, and Order Acceptance

All prices are shown in U.S. dollars unless otherwise stated and are subject to change without notice. Despite our efforts, Products may occasionally be mispriced or described inaccurately. We reserve the right to correct any error and to refuse, cancel, or limit any order, including after an order confirmation has been sent and whether or not the order has been charged. We may limit or cancel quantities purchased per person, per household, or per order, including orders that appear to be placed by dealers, resellers, or distributors, or that use the same Account, payment method, or billing or shipping address. If we cancel an order that has already been charged, we will issue a full refund to your original payment method. Your receipt of an order confirmation does not constitute our acceptance of your order.

9. Subscriptions and Automatic Renewal

Subscriptions are optional. Choose a one-time purchase or a subscription before checkout. Subscriptions save 5% on each delivery. Choose delivery every 2 weeks, every calendar month, every 2 calendar months, or every 3 calendar months. The selected product, quantity, price, delivery interval, and applicable shipping charges and taxes appear before you complete checkout.

When you select a subscription and complete checkout, you authorize recurring charges to your selected payment method at your chosen interval until you cancel. A one-time purchase does not create a subscription. There is no minimum number of recurring orders.

To manage your subscription, sign in to your customer account and select Subscriptions. You can cancel, skip an upcoming order, reschedule delivery, change the quantity, or choose another available delivery interval. Make changes before the next order processes. Cancellation stops future recurring orders. It does not automatically cancel an order that already processed. Our Return Policy governs refunds for processed orders.

For help, contact [email protected] or 866-213-1250, daily, 8am to midnight Eastern. Our purchase options cancellation policy also describes subscription management.

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10. Shipping and Delivery

10.1 Shipping Costs

Shipping fees are calculated at checkout based on destination, order weight, and the shipping method you select. We ship to the United States and to many international destinations; the destinations and methods available for your order are shown at checkout. International orders may be subject to duties, taxes and customs fees charged by the destination country. Available options may include standard and expedited shipping. Shipping fees are non-refundable except where a shipping error is attributable to ThinSlim Foods. Where a promotional shipping offer applies to an order, the terms of that offer, including any deduction on return of the order, are described in our Shipping Policy and Return Policy. For more details, see our Shipping Policy.

10.2 Delivery Times and Restrictions

Delivery estimates are provided at checkout and are estimates only. They are not guaranteed. Actual delivery times may vary due to factors beyond our control, such as carrier delays or weather. Shipping restrictions may apply to certain destinations or Products, and we reserve the right to refuse or cancel orders that cannot be lawfully delivered to your location.

10.3 Risk of Loss

Products are shipped FOB origin. Title and risk of loss pass to you upon our delivery of the Product to the carrier. We are not responsible for loss, theft, or damage once a package is in transit unless insurance was purchased at checkout. For high-value or fragile items, we recommend selecting insurance.

10.4 Lost or Stolen Packages

If your package is lost or stolen, contact us promptly through our Contact Us page. We will reasonably assist you in filing a claim with the carrier, but we are not liable for packages marked delivered by the carrier. At our discretion, we may offer a replacement or refund after verification.

10.5 Weather-Related Damage

We are not responsible for damage caused by weather conditions, such as melting or freezing, once an order has left our facility. To reduce risk, consider expedited shipping or cold-pack options for temperature-sensitive items, where offered, and consider having orders delivered to a location where they can be brought indoors promptly. See our Return Policy for details on how we handle weather-related issues.

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11. Returns, Refunds, and Store Credit

11.1 Our Return Policy Governs

Returns, refunds, exchanges, and store credit are governed by our Return Policy, which is incorporated into these Terms by reference and is available on our website. The summary in Section 11.2 is provided for convenience. If anything in these Terms conflicts with the Return Policy, the Return Policy governs the details of eligibility, windows, fees, and exclusions. Nothing in these Terms limits any non-waivable refund or warranty right you may have under applicable law.

11.2 Summary of Our Return Policy

Contact us before you send anything back. We accept returns of unopened, non-perishable items, and the customer pays return shipping except when the problem is ours. Our 100 percent money-back taste guarantee covers one unit of each ThinSlim Foods and Impastable item. If a covered item is not for you, contact us with your order number and the item and we refund that unit. Other brands sold in The Pantry are not covered by the taste guarantee and follow the standard return terms.

The following are not returnable:

  • Opened items, for food safety. This does not affect the taste guarantee;
  • Perishable items. If a perishable item arrives in poor condition, contact us for a refund or replacement; and
  • Gift cards.

See our Return Policy for the full terms of the taste guarantee.

11.3 Return Authorization

Contact our customer service team before shipping anything back so that we can confirm the item is returnable and give you the correct return address. Returns sent without authorization can be delayed, and we cannot guarantee a refund on a package we were not expecting.

11.4 Refund Processing

Approved refunds are issued to your original payment method. Taste guarantee and damage claims are refunded after we approve the claim, and there is nothing to ship back unless we ask. Standard returns of unopened items are refunded 7 to 10 business days after we receive and inspect the return. Your bank or card issuer may take additional time to post the funds to your account. Shipping charges are non-refundable except where the problem is ours.

11.5 Return Shipping

You are responsible for return shipping costs on a standard return. You do not pay return shipping when the problem is ours, including an item that arrived damaged or spoiled, an incorrect item, or a missing item. Package returned items carefully and keep your tracking number until the refund is complete, because we cannot refund items lost or damaged in return transit.

11.6 Damaged, Spoiled, Defective, or Incorrect Items

If any part of your order arrives damaged, spoiled, defective, incorrect, or missing, contact us as soon as you notice and keep the item and its packaging until we have finished helping you. We will provide a refund or a replacement in accordance with our Return Policy, and we will tell you whether we need the item back at all.

11.7 Refused and Undeliverable Packages

If a package is refused at delivery or returned to us as undeliverable, contact us and we will tell you what we received and what we can refund. Shipping charges already incurred are not refundable on a refused or undeliverable package, and you are responsible for reshipping costs if you ask us to send the order again.

11.8 Human Review of Returns

Return and cancellation requests are reviewed by our customer service team. Eligibility is determined under our Return Policy and these Terms.

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12. Personal Use Only and Resale Restrictions

12.1 No Resale Without Written Authorization

Plain-language summary: You are buying ThinSlim Foods Products for yourself. You are not allowed to resell them anywhere unless we have given you written permission.

By placing any order with ThinSlim Foods, you expressly represent, warrant, and covenant that all Products are purchased solely for your personal, end-consumer use and not for resale, redistribution, or any commercial exploitation. Absent a currently effective written Authorized Reseller Agreement signed by ThinSlim Foods, you are strictly prohibited from listing, advertising, offering for sale, distributing, or selling any ThinSlim Foods Product on Amazon.com, eBay, Walmart.com, Etsy, TikTok Shop, Temu, Shein, Facebook Marketplace, Instagram Shop, Google Shopping, or any other online or offline third-party marketplace, auction site, retail channel, dropship network, fulfillment platform, or reseller (each, an "Unauthorized Channel").

12.2 No General Authorized Reseller Program

ThinSlim Foods does not operate a general authorized-reseller program. Any third party that represents itself as an authorized, official, approved, or verified ThinSlim Foods reseller is doing so falsely unless its status can be confirmed in writing by emailing [email protected].

12.3 No Returns, Refunds, Exchanges, or Warranty Coverage for Resellers

Plain-language summary: If you bought our Products to resell them, or if you tried to resell them, we will not give you a refund, exchange, replacement, or warranty service.

ThinSlim Foods will not accept any return, exchange, refund, store credit, chargeback reversal, replacement, or warranty claim from any person or entity that (a) has purchased Products with the intent to resell, (b) has listed, advertised, sold, or attempted to sell any Product through an Unauthorized Channel, or (c) ThinSlim Foods reasonably believes is acting as an unauthorized reseller, including any household, IP address, payment instrument, shipping address, or email address linked to such activity. All such sales are final upon dispatch, and all amounts paid are non-refundable. Any chargeback, dispute, or reversal initiated by an unauthorized reseller shall be deemed wrongful, and you agree that ThinSlim Foods may submit this Section 12 as evidence of your contractual waiver of any right to dispute the charge.

12.4 Costs of Listing Removal

Plain-language summary: If we have to spend money getting your unauthorized listings taken down, you owe us that money.

By making any purchase, you agree that if you list, advertise, sell, or attempt to sell any ThinSlim Foods Product through an Unauthorized Channel, you are solely and personally responsible for, and shall promptly reimburse and indemnify ThinSlim Foods in full for, any and all costs, fees, and expenses incurred by ThinSlim Foods in identifying, investigating, reporting, taking down, or otherwise causing the removal of those listings. Without limitation, such costs include brand-protection and MAP-monitoring service fees; marketplace test-buy and forensic-purchase costs, including product, shipping, and disposal; marketplace complaint and enforcement fees; investigator and process-server fees; customs and seizure costs; attorneys' fees; paralegal fees; expert-witness fees; court costs; arbitration fees; collection-agency fees; and reasonable internal labor costs for personnel time spent on enforcement, billed at our then-current standard rates. We may invoice you for these amounts and pursue collection through any lawful means.

12.5 Liquidated Damages

Plain-language summary: Because the harm caused by unauthorized resale is hard to calculate exactly, we have agreed in advance on a fixed amount you will owe per listing.

You acknowledge that unauthorized resale of ThinSlim Foods Products causes substantial harm to our brand, channel integrity, pricing structure, customer trust, and goodwill, and that actual damages are difficult or impossible to ascertain. Accordingly, you agree that ThinSlim Foods shall be entitled to liquidated damages, and not as a penalty, in the amount of the greater of: (a) ten times (10x) the retail price of each unit listed, advertised, or sold through an Unauthorized Channel, or (b) one thousand dollars ($1,000.00) per listing, per Unauthorized Channel, per day that the listing remains active after ThinSlim Foods first notifies you, or after ThinSlim Foods first becomes aware if no notice is required. You agree this amount is a reasonable estimate of actual harm and is in addition to, and not in lieu of, the removal costs, indemnification, equitable relief, and other remedies set forth in these Terms.

12.6 Additional Enforcement Rights

In addition to the foregoing, ThinSlim Foods reserves the right, without prior notice and without limiting any other remedy at law or in equity, to take any of the following actions:

  • Immediately cancel any pending and future orders, with no refund of amounts already paid for Products that have shipped;
  • Permanently block you, and any household, IP address, payment method, shipping address, billing address, device, browser fingerprint, email address, or phone number associated with you, from purchasing any ThinSlim Foods Product through any channel;
  • Suspend or permanently terminate your Account, with no refund of paid amounts;
  • File takedown notices, counterfeiting complaints, and brand-protection reports with the relevant marketplace, which commonly results in suspension or permanent banning of your seller account by the marketplace, forfeiture of marketplace inventory, freezing of marketplace payouts, and reporting to that marketplace's repeat-violator program;
  • Report the matter to U.S. Customs and Border Protection and analogous foreign authorities for the seizure and destruction of inbound or outbound shipments containing ThinSlim Foods Product;
  • Refer the matter to your payment processor, including card network fraud-reporting programs and payment platform acceptable use enforcement, which may result in loss of your ability to accept payments;
  • Refer unpaid amounts owed under this Section to a collection agency and report the debt to consumer credit bureaus to the extent permitted by law;
  • Pursue civil litigation or arbitration for, without limitation, breach of contract, trademark infringement and false designation of origin under the Lanham Act (15 U.S.C. section 1051 et seq., including statutory damages of up to $2,000,000 per counterfeit mark per type of goods under 15 U.S.C. section 1117(c) where applicable), unfair competition, tortious interference, unjust enrichment, conversion, fraud, and any other available cause of action;
  • Where the conduct involves counterfeit, tampered, expired, repackaged, or materially altered product, refer the matter to federal and state authorities for potential criminal prosecution, including under 18 U.S.C. section 2320 (trafficking in counterfeit goods), 18 U.S.C. section 1343 (wire fraud), 18 U.S.C. section 1341 (mail fraud), the federal Food, Drug, and Cosmetic Act, and applicable state consumer-protection statutes;
  • Seek temporary restraining orders, preliminary and permanent injunctive relief, asset freezes, expedited discovery, and ex parte seizure orders, in each case without the requirement of posting bond to the maximum extent permitted by law;
  • Publicly identify you as an unauthorized reseller to retail partners, marketplaces, and consumers, including through our website and customer communications, and you irrevocably waive any claim of defamation, false light, tortious interference, or invasion of privacy arising from such truthful disclosure.

12.7 Acknowledgment of Irreparable Harm

You acknowledge and agree that any breach of this Section 12 constitutes a material breach of these Terms, causes immediate, substantial, and irreparable harm to ThinSlim Foods for which monetary damages alone are inadequate, and entitles ThinSlim Foods to injunctive and other equitable relief in addition to all other remedies available at law. You expressly waive any defense based on adequacy of monetary damages and any requirement that ThinSlim Foods post a bond.

12.8 Joint and Several Liability

Where unauthorized resale is conducted through, with the assistance of, or in concert with any agent, employee, contractor, family member, business entity, or co-conspirator of yours, you and each such party shall be jointly and severally liable for all obligations under this Section 12.

12.9 Survival

Your obligations under this Section 12, including the bar on returns and refunds, the obligation to reimburse removal costs, the liquidated-damages provision, the indemnification, and our enforcement rights, survive any cancellation, termination, or expiration of these Terms, your Account, or your purchase relationship with ThinSlim Foods.

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13. Intellectual Property

All Content provided on our Services, including text, graphics, logos, images, photographs, video, audio, page layouts, and software, is the property of ThinSlim Foods or its content suppliers and licensors and is protected by United States and international copyright and other intellectual property laws. Unauthorized use of our Content is strictly prohibited.

13.2 Trademarks

"ThinSlim Foods," "thinslimfoods.com," and the other names, logos, product and service names, designs, and slogans used on or in connection with our Services are registered or unregistered trademarks of ThinSlim Foods. Unauthorized use of these trademarks is strictly prohibited and may violate federal, state, and international trademark laws. Any reproduction, imitation, or use of our trademarks without our prior written permission is prohibited.

13.3 User-Generated Content License

By submitting, posting, or displaying User-Generated Content on our website or social media platforms, including by tagging us or using our hashtags, you grant ThinSlim Foods a worldwide, non-exclusive, irrevocable, royalty-free, perpetual, sublicensable, and transferable license to use, reproduce, distribute, display, publicly perform, modify, adapt, publish, translate, and create derivative works from that content, in any media now known or later developed, for any purpose, including advertising and marketing, without compensation to you.

By submitting User-Generated Content, you represent and warrant that:

  • You own or have all necessary rights to the content and to the rights you are granting to ThinSlim Foods;
  • Your content does not infringe the intellectual property, privacy, publicity, or other personal or proprietary rights of any third party;
  • Your content complies with all applicable laws, rules, and regulations, including those relating to defamation, harassment, endorsements and testimonials, and intellectual property; and
  • Your content does not include personal health information about another person without that person's explicit consent.

ThinSlim Foods reserves the right, but is not obligated, to monitor, edit, or remove User-Generated Content that it deems inappropriate, that violates these Terms, or that infringes on the rights of others. ThinSlim Foods disclaims responsibility for User-Generated Content that violates third-party rights. If you disclose a material connection to ThinSlim Foods in your content, you are responsible for making that disclosure clearly and conspicuously as required by law.

13.4 Limited License to Use the Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use. This license does not include the right to:

  • Resell or make commercial use of the Content;
  • Modify, adapt, or create derivative works from the Content;
  • Use any data mining, robots, scrapers, or similar data-gathering or extraction tools; or
  • Download or copy any Content for the benefit of another merchant or third party.

Any unauthorized use of the Content, Services, or platforms terminates the license granted here immediately and may subject you to legal liability.

13.5 Reporting Intellectual Property Violations

If you believe that any content on our Services infringes your intellectual property rights, please submit a notice to us through our Contact Us page or at [email protected], providing:

  • A detailed description of the material that you claim has been infringed, including its location on the Services;
  • Your contact information, including your name, address, telephone number, and email address;
  • A statement by you, under penalty of perjury, that you have a good faith belief that the disputed use is not authorized by the intellectual property owner, its agent, or the law; and
  • A statement by you, under penalty of perjury, that the information provided in your notice is accurate and that you are the intellectual property owner or are authorized to act on the owner's behalf.

We will promptly review all claims and take appropriate action, including removing or disabling access to allegedly infringing material. Copyright claims are handled under our DMCA Policy in Section 21.

13.6 Proprietary Information Protection

Our recipes, Product formulations, manufacturing processes, and product designs constitute protected trade secrets and confidential information. Any reverse engineering, analysis, or attempted replication of our Products is strictly prohibited and may result in legal action. You agree not to:

  • Attempt to determine Product composition through analysis;
  • Replicate or reproduce our proprietary recipes or processes;
  • Share or publish information about Product composition or manufacturing methods; or
  • Purchase Products for competitive analysis.

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14. Third-Party Services and Affiliate Programs

14.1 Third-Party Tools and Services

Our Services may provide access to, or integrate with, third-party tools or services that we do not own or control, including our e-commerce platform provider, payment processors, messaging providers, and analytics providers. These are provided on an "as is" and "as available" basis without warranties, representations, or conditions of any kind. We make no guarantees regarding the functionality, accuracy, or reliability of third-party tools. By using them, you acknowledge that we are not liable for any issue, damage, or claim arising from their use, including loss of data or security breaches. Your use of third-party services is governed by their own terms and policies.

14.2 Affiliate, Referral, and Partner Programs

ThinSlim Foods participates in affiliate, referral, and partner programs. When you purchase products or services through our affiliate links, or when a partner refers you to us, ThinSlim Foods or the partner may receive a commission or other compensation. Where we have a material connection with a party whose products or services we promote, we disclose that connection as required by law, including the Federal Trade Commission's Endorsement Guides. While we aim to work with reputable companies, ThinSlim Foods does not endorse or assume responsibility for the content, products, or services provided by these third parties. All interactions with affiliate and partner companies are governed by the third party's own terms, policies, and conditions.

If we name a specific partner on our website or in these Terms, that reference is informational and does not make ThinSlim Foods responsible for the partner's products, services, pricing, or conduct. Any dispute regarding a partner's products or services must be addressed directly with that partner.

Our Services may contain links to third-party websites or services outside our control, and may feature third-party content such as blog posts, reviews, or guest contributions. These are provided for convenience and information only and do not constitute our endorsement. We do not guarantee the accuracy, completeness, or reliability of third-party content and disclaim responsibility for errors or omissions in that material. Any use of, or reliance on, third-party websites or content is at your own discretion and risk. We encourage you to review the applicable third party's terms, privacy policies, and data-sharing practices before engaging.

14.4 Limitation of Liability in Affiliate Relationships

To the maximum extent permitted by law, ThinSlim Foods is not liable for any direct or indirect damages, financial losses, injuries, or claims related to products or services purchased through affiliate, referral, or partner relationships. Any dispute or issue related to third-party products or services must be addressed directly with the third-party provider. ThinSlim Foods disclaims responsibility for the actions, failures, or negligence of affiliate and partner companies, including any misrepresentation, delay, or failure to deliver products or services as advertised.

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15. Special Programs, Promotions, and Gift Cards

15.1 Loyalty and Rewards Programs

We may offer loyalty or rewards programs subject to additional terms provided at enrollment. Points and rewards have no cash value and cannot be transferred or redeemed for cash. We reserve the right to modify or terminate any such program, with notice where required by law.

15.2 Referral Program

We may offer referral programs that let you earn rewards for referring new customers. Referral rewards are subject to verification and may be revoked if the referred customer does not meet the eligibility criteria, if the referral is the result of fraud or abuse, or if the referred order is canceled or returned. We reserve the right to suspend or terminate the referral program, with notice where required by law.

15.3 Promotions, Discount Codes, and Gift Cards

Promotions, discount codes, and similar offers are subject to any additional terms stated at the time of the offer, may be limited in time or quantity, cannot be combined unless expressly stated, and may be modified or revoked for fraud, abuse, or error. Gift cards and store credit have no cash value except where required by law and cannot be redeemed for cash.

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16. Ordering Channels

Orders are placed through our website at thinslimfoods.com. ThinSlim Foods does not currently offer an app or any other ordering channel, and these Terms apply to every order placed through the website.

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17. Customer Conduct and Content Standards

17.1 Prohibited Conduct

You agree not to engage in the following behavior while using our Services:

  • Harassment or Abuse: Harassing, threatening, bullying, stalking, or engaging in any form of abusive behavior toward ThinSlim Foods employees or other customers.
  • Discrimination and Hate Speech: Sharing content that promotes discrimination, hate speech, or offensive material based on race, ethnicity, national origin, religion, gender, sexual orientation, age, disability, or other protected characteristics.
  • Body Shaming and Derogatory Remarks: Engaging in body shaming, making derogatory comments about another person's appearance or body, or otherwise creating a hostile environment.
  • Unqualified Medical Advice: Providing medical advice or guidance without appropriate qualifications or credentials.
  • Promotion of Harmful Practices: Encouraging or promoting dangerous or harmful practices, including disordered eating or self-harm.
  • Illegal Activities: Engaging in or encouraging unlawful activity, such as fraud, hacking, or the distribution of counterfeit or stolen items.
  • Unauthorized Content: Uploading, transmitting, or distributing content that infringes intellectual property rights or privacy rights or that violates these Terms.
  • Spam and Malicious Content: Sending unsolicited messages or promotions, or distributing viruses, malware, or harmful code.
  • Impersonation: Falsely representing yourself or your affiliation with any person or entity.
  • Disruption of Services: Interfering with or disrupting the functioning or security of our Services.
  • Violating Privacy: Collecting or disclosing personal information about others without their explicit consent.

17.2 User Content Standards

We encourage positive and respectful interactions. Content you post, including product reviews, must comply with Section 17.1, must be relevant to the Product or topic being discussed, must be free of false or misleading information, and must not share personal health information about another person without that person's explicit consent. We reserve the right to remove or modify any content that violates these standards or that we deem inappropriate.

17.3 User Responsibilities

As a user of our Services, you are responsible for:

  • Maintaining the confidentiality of your Account information, including your password;
  • All activity that occurs under your Account;
  • Promptly notifying us of any unauthorized use of your Account or of any security breach;
  • Ensuring that your use of our Services complies with all applicable local, state, national, and international laws, including health privacy laws; and
  • Respecting the privacy and confidentiality of other users.

17.4 Medical Advice Disclaimer for User Content

Content on our platform, including User-Generated Content, is for informational purposes only. ThinSlim Foods is not a healthcare provider, and content shared on our Services must not be used as a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for advice regarding your health or a medical condition.

17.5 Enforcement Actions and Reporting

We reserve the right, but are not obligated, to take any action we deem necessary to enforce these standards, including issuing warnings or notices, removing or modifying offending content, suspending or terminating your Account or access to the Services, reporting activity to law enforcement or other authorities, and initiating legal action. These actions may be taken with or without prior notice to you. To report a violation, contact us at [email protected]. Reports will be treated confidentially. Our failure to enforce any provision is not a waiver of our right to enforce it later.

17.6 Monitoring and Moderation

We reserve the right, but are not obligated, to monitor, review, edit, or remove user interactions, content, and communications on our Services that we determine, in our sole discretion, violate these Terms or applicable law or that we consider inappropriate. Repeated violations may result in Account suspension or termination.

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18. Service Availability and Modifications

18.1 Service Disruptions and Maintenance

We strive to keep the Services available but do not guarantee continuous, uninterrupted access. The Services may be unavailable due to scheduled maintenance, upgrades, technical difficulties, or other disruptions. We will strive to perform maintenance during off-peak hours and, where possible, to provide notice through the website. To the maximum extent permitted by law, we are not liable for damages resulting from unavailability.

18.2 Right to Modify or Discontinue Services

We reserve the right to modify, update, suspend, or discontinue any aspect of our Services at any time, with or without prior notice. This may include changes to features, content, functionality, or access to part or all of the Services. Such modifications may be made to improve the user experience, improve security, comply with legal requirements, or address other business needs. Where we discontinue the Services, we will notify affected users where required, and any refunds or credits will be issued in accordance with our policies.

18.3 User Responsibility for Equipment and Access

You are responsible for obtaining and maintaining all equipment, software, and internet access necessary to use our Services. We are not liable for technical issues, interruptions, or limitations arising from your equipment or internet service provider.

18.4 Effect of Termination

Upon termination of your Account or your access to the Services, all rights granted to you under these Terms cease immediately. Termination does not relieve you of obligations that survive, including payment obligations, indemnification, limitations of liability, and the arbitration agreement.

18.5 User Feedback and Reporting

We encourage you to report technical issues, service disruptions, or concerns about the availability or functionality of our Services. Please contact us through our Contact Us page for assistance or to provide suggestions.

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19. Warranty Disclaimers, Limitation of Liability, and Indemnification

19.1 Disclaimer of Warranties

Except as expressly stated and to the maximum extent permitted by law, the Services and Products are provided on an "as is" and "as available" basis. You expressly acknowledge that your use of the Services is at your sole risk. We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, accuracy, and reliability, and any warranty that the Services will meet your expectations or will be uninterrupted, timely, secure, or error-free. Nothing in these Terms disclaims any warranty or right that cannot be disclaimed under applicable law.

19.2 Limitation of Liability

To the maximum extent permitted by law, ThinSlim Foods and its affiliates, officers, directors, employees, agents, licensors, and suppliers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including damages for lost profits, goodwill, data, use, or other intangible losses, arising out of or relating to these Terms, the Services, or the Products, even if we have been advised of the possibility of such damages.

19.3 Cap on Liability

Notwithstanding anything to the contrary in these Terms, and to the maximum extent permitted by law, our maximum aggregate liability for all claims arising out of or related to these Terms, the Services, or the Products shall not exceed the total amount you paid to ThinSlim Foods in the twelve (12) months preceding the event giving rise to the claim. This limitation applies to all claims regardless of the theory of liability, including breach of contract, breach of warranty, negligence, product liability, and any other legal theory.

19.4 Exceptions to the Limitations

The limitations and exclusions in this Section 19 do not apply to:

  • Liability arising from death or personal injury caused by our negligence;
  • Liability arising from fraud or fraudulent misrepresentation; or
  • Any liability that cannot be limited or excluded under applicable law in your jurisdiction.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. In those jurisdictions, some or all of the above limitations may not apply to you, and our liability is limited to the maximum extent permitted by law.

19.5 Indemnification

You agree to indemnify, defend, and hold harmless ThinSlim Foods and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys' and accounting fees, arising out of or in any way connected with your access to or use of the Services, your User-Generated Content, your violation of these Terms, or your violation of any law or third-party right.

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20. Governing Law, Dispute Resolution, and Arbitration Agreement

Please read this Section carefully. It affects your legal rights, including your right to a jury trial and your right to participate in a class action.

20.1 Governing Law

These Terms, and any dispute, claim, or controversy arising out of or relating to them, the Services, or the Products (each, a "Dispute"), are governed by and construed in accordance with the laws of the State of New York and the Federal Arbitration Act, without giving effect to any principles of conflicts of law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

20.2 Jurisdiction and Venue

Subject to the arbitration agreement in this Section 20, any Dispute not subject to arbitration shall be brought exclusively in the state or federal courts located in Albany County, New York. You consent to the personal jurisdiction and venue of those courts and waive any objection to jurisdiction or venue, including on grounds of forum non conveniens.

20.3 Informal Resolution, Negotiation, and Mediation

Before initiating arbitration, the parties agree to attempt in good faith to resolve any Dispute informally for a period of at least thirty (30) days after written notice of the Dispute is provided. During this period, both parties shall communicate openly and provide reasonable cooperation. If the Dispute is not resolved through negotiation within thirty (30) days, either party may propose mediation before a mutually agreed neutral mediator. Mediation, if agreed, shall take place in Albany County, New York, or remotely by secure online platform if both parties consent, and the costs of mediation shall be shared equally.

20.4 Agreement to Arbitrate

Except as set out below, you and ThinSlim Foods agree that any Dispute will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules and any supplementary rules then in effect ("AAA Rules"), rather than in court. The AAA Rules are available at adr.org or by calling 1-800-778-7879. The parties acknowledge that this Arbitration Agreement evidences a transaction involving interstate commerce and that the Federal Arbitration Act, 9 U.S.C. section 1 et seq., governs its interpretation and enforcement. The Federal Arbitration Act and the AAA Rules preempt state law to the fullest extent permitted by law, except where state law is more favorable to the consumer.

20.5 Jury Trial Waiver

YOU AND ThinSlim Foods EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR THE PRODUCTS. This waiver applies to any Dispute, whether resolved in arbitration or, where arbitration does not apply, in court.

20.6 Arbitration Process, Fees, and Location

To initiate arbitration, a party must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. You may contact the AAA at adr.org or 1-800-778-7879 for information on commencing an arbitration.

Payment of filing, administration, and arbitrator fees is governed by the AAA Consumer Arbitration Rules, and ThinSlim Foods will pay the portion of those fees that the AAA Rules require it to pay. For claims totaling less than $10,000, ThinSlim Foods will reimburse filing, administration, and arbitrator fees unless the arbitrator determines the claims are frivolous, and ThinSlim Foods will not seek attorneys' fees and costs unless the arbitrator determines your claims are frivolous. Each party otherwise bears its own attorneys' fees unless the arbitrator determines that a party has acted in bad faith.

For claims under $10,000, arbitration may be conducted by telephone or video, on written submissions, or in person. For claims of $10,000 or more, the arbitrator determines the appropriate format, including whether to hold an in-person hearing. Any in-person hearing will take place in the county of your residence or at another mutually agreed location.

20.7 Arbitrator's Authority and Decision

The arbitrator shall issue a written award stating the essential findings and conclusions on which the award is based, within the timeframe specified by the AAA Rules. The arbitrator may award declaratory or injunctive relief only to the extent necessary to provide relief warranted by the individual claimant's claim. The arbitrator's decision is final and binding, and judgment on the award may be entered in any court of competent jurisdiction. The arbitrator has no authority to award damages or remedies that exceed those permitted by these Terms or applicable law, must follow applicable law including the Federal Arbitration Act, and the award may be challenged if the arbitrator fails to do so.

20.8 Class Action Waiver

YOU AND ThinSlim Foods AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Unless both you and ThinSlim Foods agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. By agreeing to these Terms, you and ThinSlim Foods irrevocably waive any right to:

  • Seek or participate in a class action, class arbitration, or other representative action;
  • Participate in a private attorney general action;
  • Join or consolidate claims with the claims of any other person or entity; or
  • Pursue any claim on a representative basis.

If this Class Action Waiver is found unenforceable as to a particular claim or request for relief, then that claim or request for relief, and only that claim or request for relief, shall be severed and brought in court, while all other claims proceed in arbitration. This waiver survives any termination of these Terms or of your relationship with ThinSlim Foods.

20.9 Coordinated Filings and Batching

If 25 or more similar arbitration demands are submitted by or with the assistance of the same or coordinated counsel, or are otherwise coordinated, the demands will be administered in staged batches to promote efficiency, as further described in the AAA Rules or as directed by the arbitrator. The parties agree to cooperate in good faith with the batching process, and any applicable limitations period is tolled for demands within a batch that has not yet been assigned to an arbitrator.

20.10 Exceptions to Arbitration; Remedies in Aid of Arbitration

Either party may bring an individual claim in small claims court for Disputes within that court's jurisdiction, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights. Nothing in this Section prevents you from contacting or filing a complaint with a government agency.

This agreement to arbitrate does not preclude either party from seeking provisional remedies in aid of arbitration, including orders to stay a court action, compel arbitration, or confirm an arbitral award, or from applying to a court of competent jurisdiction for a temporary restraining order, preliminary injunction, or other interim or conservatory relief.

20.11 30 Day Right to Opt Out

You may opt out of this Arbitration Agreement within thirty (30) days of the date you first accept these Terms by sending a written notice ("Opt-Out Notice"). Your Opt-Out Notice must include your full name, your address, and a clear statement that you wish to opt out of arbitration. Send your Opt-Out Notice by email to [email protected] or by mail to:

ThinSlim Foods
Attn: Legal Department
25 Corporate Circle, Suite 118
Albany, New York 12203

If you opt out, you retain the right to bring claims in court and to participate in a class action against ThinSlim Foods. Opting out of this Arbitration Agreement does not affect any other provision of these Terms.

20.12 Confidentiality of Proceedings

All negotiations, mediation, and arbitration proceedings related to any Dispute, including the existence of the Dispute, shall be kept confidential by the parties. This includes all documents, communications, and information exchanged during those processes, except as required by law or for the purpose of enforcing or challenging an arbitration award in a court of competent jurisdiction.

20.13 Contractual Limitations Period

To the extent permitted by law, any claim or cause of action arising out of or related to these Terms, the Services, or the Products must be filed within one (1) year after the claim or cause of action arose, or it is permanently barred. This one year period is not subject to tolling except as expressly provided in Section 20.9 or as required by law.

20.14 Severability and Survival of This Section

If any provision of this Section 20 is found unenforceable, invalid, or void, that specific provision shall be severed and the remainder of this Section shall remain in full force and effect to the maximum extent permitted by law, except that if the Class Action Waiver is found unenforceable in its entirety, then the entire agreement to arbitrate shall be void as to the affected claims. The provisions of this Section 20 survive termination of these Terms and of your use of the Services.

20.15 International Sales and Regulatory Compliance

If you purchase Products from outside the United States, you acknowledge and agree that the laws of the United States and of the State of New York govern all Disputes, except where local law requires otherwise, and you agree to submit to the exclusive jurisdiction of the state and federal courts located in Albany County, New York, unless local law requires that Disputes be resolved in your home country. You are responsible for complying with your local import, customs, and product regulations.

20.16 Notices

Any notice required or permitted under this Section 20 shall be in writing and delivered by email, certified mail, or courier to the addresses provided in these Terms or as updated by written notice. Notices to ThinSlim Foods should be sent to:

ThinSlim Foods
Attn: Legal Department
25 Corporate Circle, Suite 118
Albany, New York 12203
Email: [email protected]

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21. DMCA Policy

21.1 Designated DMCA Agent

We respect the intellectual property rights of others and expect our users to do the same. If you believe that your copyrighted work has been copied or used on our Services in a way that constitutes copyright infringement, send a written notification to our designated agent at:

ThinSlim Foods
Attn: DMCA / Copyright Agent
25 Corporate Circle, Suite 118
Albany, New York 12203
Phone: 866-213-1250
Email: [email protected]

21.2 Notification of Infringement

To file a DMCA notice, please include the following in writing:

  • A description of the copyrighted work that you claim has been infringed;
  • A description of where the allegedly infringing material is located on our Services, with sufficient detail to help us identify it;
  • Your name, address, telephone number, and email address;
  • A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf; and
  • Your physical or electronic signature.

Under the DMCA, any person who knowingly materially misrepresents that material or activity is infringing may be liable for damages.

21.3 Counter-Notification

If you believe your content was removed or disabled by mistake or misidentification, you may submit a counter-notification to our designated agent that includes:

  • Identification of the material that was removed or disabled and the location where it appeared before removal;
  • A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification;
  • Your name, address, telephone number, and email address;
  • A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located, or, if your address is outside the United States, for any judicial district in which ThinSlim Foods may be found, and that you will accept service of process from the person who provided the original notification or an agent of that person; and
  • Your physical or electronic signature.

Upon receiving a valid counter-notification, we may restore the removed content in accordance with the DMCA.

21.4 Repeat Infringer Policy

In accordance with the DMCA and other applicable laws, we have adopted a policy of terminating, in appropriate circumstances and at our sole discretion, users who are repeat infringers. We may also limit access to the Services or terminate the accounts of any user who infringes the intellectual property rights of others, whether or not there is repeat infringement.

21.5 Legal Counsel, False Claims, and Additional Information

If you are unsure whether the material you are reporting is infringing, or whether your content was removed by mistake, we recommend seeking legal advice before filing a notification or counter-notification. Submitting a false DMCA claim or counter-notification may result in liability for damages, court costs, and attorneys' fees. By submitting a notification or counter-notification, you acknowledge and agree that we may forward your submission and related communications to the appropriate parties, including the user who posted the allegedly infringing material. For more information about the DMCA and your rights under U.S. copyright law, visit the U.S. Copyright Office website at copyright.gov. We reserve the right to modify this DMCA Policy at any time, effective upon posting.

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22. Accessibility

ThinSlim Foods is committed to making our Services accessible to all individuals, including people with disabilities. We strive to ensure that our website complies with applicable accessibility standards and best practices, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

If you experience difficulty accessing or using any part of our Services, please contact our team for assistance at [email protected] or 866-213-1250. If we are unavailable, please leave a voicemail and we will return your call promptly. For more information about our commitment to accessibility, please see our Accessibility Statement.

We are continuously working to improve the accessibility of our Services, and your feedback helps us improve the experience for everyone.

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23. Changes to These Terms

We reserve the right, at our sole discretion, to modify, update, or replace these Terms at any time. When we make changes, we will post the updated Terms on our website and revise the "Last Updated" date at the top of this document.

23.1 Notice of Material Changes

For material changes, we will provide notice by posting a prominent notice on our Services or by sending an email to the address associated with your Account. Where required, we will endeavor to provide at least thirty (30) days' advance notice before material changes take effect, unless immediate changes are required for legal, regulatory, or security reasons.

23.2 Your Responsibility to Review

It is your responsibility to review these Terms periodically to stay informed of updates. By continuing to access or use our Services after revisions become effective, you agree to be bound by the updated Terms. If you do not agree to the updated Terms, you must discontinue use of the Services.

23.3 Notices

We may provide notices to you by email, regular mail, or postings on the Services. It is your responsibility to keep your contact information current. Notices are deemed given 24 hours after being sent or posted, unless otherwise required by law.

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24. Contact Us

If you have questions or concerns about these Terms, or need assistance with any of our policies, you can reach us at:

ThinSlim Foods
Attn: Legal Department
25 Corporate Circle, Suite 118
Albany, New York 12203
Customer Service Email: [email protected]
Legal Email: [email protected]
Phone: 866-213-1250

For customer service inquiries, including returns and order questions, please visit our Contact Us page.

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