Politique d’expédition
At a glance
- Where we ship. Worldwide. Enter your address at checkout to see the delivery options and prices for your destination.
- Free shipping. Free Shipping applies to orders of $99.00 or more delivered in the lower 48 states.
- Processing. Standard orders placed before 1:00 p.m. Eastern Time usually ship the same day. Eligible express orders placed before 2:00 p.m. Eastern Time usually ship the same day when offered and selected at checkout. Both cutoffs apply Monday through Friday, excluding holidays and warehouse closures; earlier cutoffs may apply on shortened shipping days. Orders at or after the cutoff for their selected service typically ship within 1 to 2 business days.
- Rates and estimates. Your available methods, prices, and delivery estimates appear at checkout once you enter your address.
Where we ship
We ship worldwide, throughout the United States and internationally. Enter your address at checkout to see the methods, prices and delivery estimates available for it. International orders may be subject to duties, taxes and customs fees charged by the destination country, which are the responsibility of the recipient unless checkout shows them as collected.
Some addresses and some items have limited delivery options. The methods you can actually use are the ones shown at checkout after you enter your delivery address.
Order processing
Standard orders placed before 1:00 p.m. Eastern Time on a business day usually ship the same day. Orders placed at or after the cutoff for their selected shipping service, on a weekend, or on a holiday typically ship within 1 to 2 business days. Business days are Monday through Friday, excluding holidays. When express shipping is offered and selected at checkout, its cutoff is 2:00 p.m. Eastern Time. Both cutoffs apply Monday through Friday, excluding holidays and warehouse closures, and may be earlier on shortened shipping days. Same-day shipping is subject to processing and is not guaranteed.
If an item in your order is delayed, we may hold the order briefly so it can ship complete, or we may contact you with options. If a delay would leave a package sitting in transit over a weekend, we may hold it to ship on the next business day instead.
Shipping methods, rates, and delivery estimates
Prices and delivery estimates depend on the weight of your order and where it is going. Enter your address at checkout to see the exact options and prices for your order before you pay.
- Lower 48 states. Standard Shipping costs $9.99 for orders below $99.00. Free Shipping applies to orders of $99.00 or more.
- Transit estimates. Lower-48 destinations have estimated transit times of 1 to 2, 2 to 3, 3 to 4, or 4 to 6 business days.
- Alaska, Hawaii, and U.S. territories. Checkout shows calculated USPS rates for your address.
- International destinations. Checkout shows calculated rates for your address.
Transit estimates are estimates, not guarantees. Transit time is counted from the day the package ships, not the day you place the order, and it does not include the processing time described above.
Free shipping
Free Shipping applies to orders of $99.00 or more delivered in the lower 48 states. The qualifying amount is the merchandise total after discounts and before taxes and shipping charges. Alaska, Hawaii, U.S. territories, and international orders use rates shown at checkout. If a return brings an order below the qualifying amount, we may deduct the shipping cost we absorbed from the refund.
Temperature and weather
We bake and pack food. Heat, cold, and time in transit can affect some items.
- Warm weather. If you are ordering heat sensitive items in warm weather, choose a faster method and arrange to bring the package inside promptly after delivery.
- Have packages brought inside. A package that sits outdoors in extreme heat or cold is the most common cause of a problem with a food shipment.
- If something arrives in poor condition. Contact us. Our Return Policy covers a refund or a replacement for a damaged or spoiled item.
Address accuracy
Check your delivery address before you place the order. If an incorrect address is entered at checkout, the customer is responsible for any rerouting charges and for product damage that results from the wrong address or the extra time in transit.
If you notice a mistake, contact us immediately. We will try to correct it before the order ships. Once a package is with the carrier we cannot promise a change.
Tracking, changes, and cancellations
We send a shipment notification with tracking when your order leaves us. Tracking can take a few hours to begin updating after the notification arrives.
To change or cancel an order, contact us as soon as possible. We can usually help before the order is packed. Once an order has shipped it has to be handled as a return under our Return Policy.
Lost, stolen, or delayed packages
If tracking has not updated for several business days, or if tracking shows delivery but you cannot find the package, contact us. Check with anyone else at the address and look wherever your carrier usually leaves packages first, then reach out and we will help you work it out with the carrier.
Refused and undeliverable packages
A package that is refused at delivery or returned to us as undeliverable is handled under our Return Policy. Shipping charges already incurred are not refundable on a refused or undeliverable package.
Frequently asked questions
How long until my order ships?
Typically 1 to 2 business days, then transit time on top of that.
When is shipping free?
Free Shipping applies to orders of $99.00 or more delivered in the lower 48 states.
Do you ship outside the United States?
Yes, to many countries. Enter your address at checkout to see the methods and prices for it. Free Shipping applies only to eligible lower-48 orders.
Why do I not see a particular shipping method?
Available methods depend on your address and on what is in your cart. The options shown at checkout are the ones we can use for that order.
Is the delivery estimate a guarantee?
No. Carrier schedules change, especially around weekends, holidays, and severe weather. Use the tracking link for the latest information.
Changes to this policy
We may update this policy. The version posted on this page is the version that applies to your order. If we make a material change, the updated date below will change.
Contact us
ThinSlim Foods
25 Corporate Circle, Suite 118
Albany, NY 12203
United States
Email: [email protected]
Phone: 866-213-1250 (Daily, 8am to midnight Eastern)
Contact page: thinslimfoods.com/pages/contact
Last updated: October 6, 2026