Refund policy

At a glance

Authorization required. Contact us before you send anything back.
Taste guarantee. The 100 percent money-back taste guarantee covers one unit of each ThinSlim Foods and Impastable item. Other brands in The Pantry are not included.
Condition. We accept returns of unopened, non-perishable products.
Return shipping. The customer pays return shipping, except when the problem is ours.
Taste guarantee and damage claims. Refunded to your original payment method after we approve the claim. Nothing to ship back unless we ask.
Standard returns of unopened items. Refunded 7 to 10 business days after we receive and inspect the return.

The ThinSlim Foods taste guarantee

We want you to like what you ordered. If you try a covered item and you do not like the taste, we will refund it. The 100 percent money-back taste guarantee covers one unit of each ThinSlim Foods and Impastable item. Other brands in The Pantry are not included. Those products follow the rest of this policy, including the condition and authorization rules.

To use the taste guarantee, contact us and tell us the order number and the item. We will tell you what to do next before you send anything back.

How to start a return

Authorization is required for every return. Contact us before you return an item so we can confirm the item is returnable and give you the correct return address. Returns sent without authorization can be delayed, and we cannot guarantee a refund on a package we were not expecting.

You can reach us through our contact page, by email at hello@thinslimfoods.com, or by phone at 866-213-1250, Daily, 8am to midnight Eastern.

If you already placed an order, replying to your order confirmation email is the fastest way to reach us, because that message already contains your order details.

Condition of returned items

We accept returns of products that are unopened and non-perishable. Food safety is the reason. Once a food package is opened, or once a perishable item has left our control, we cannot resell it and we cannot verify how it was stored.

This condition rule does not limit the taste guarantee, and it does not limit your rights when an item arrives damaged, spoiled, incorrect, or missing. Those situations are covered below.

Return shipping and packaging

The customer pays return shipping on a standard return. Pack the items so they arrive in the same condition they left in, and keep your tracking number until the refund is complete.

You do not pay return shipping when the problem is ours. That includes an item that arrived damaged or spoiled, an incorrect item, and a missing item. In those cases contact us and we will tell you whether we need the item back at all.

Damaged, spoiled, defective, incorrect, or missing items

Contact us if any part of your order arrives damaged, spoiled, defective, incorrect, or missing. We will provide a refund or a replacement.

Reach out as soon as you notice the problem and keep the packaging until we have finished helping you. Photographs of the item and the packaging help us resolve a claim faster and help us improve how we pack.

Items that cannot be returned

Opened merchandise. For food safety, opened items are not returnable. This does not affect the taste guarantee.
Perishable items. Perishable products are not returnable. If a perishable item arrives in poor condition, contact us for a refund or replacement.
Gift cards. Gift cards are not returnable or refundable.

Refunds

Approved refunds are issued to the original payment method. Taste guarantee and damage claims are refunded after we approve the claim, and there is nothing to ship back unless we ask. Standard returns of unopened items are refunded 7 to 10 business days after we receive and inspect the return. Your bank or card issuer decides how quickly the credit appears on your statement after we send it.

Refused and undeliverable packages

If a package is refused at delivery or is returned to us as undeliverable, contact us and we will tell you what we received and what we can refund. Shipping charges already incurred are not refundable on a refused or undeliverable package.

Incorrect delivery address

Check your delivery address before you place the order. If an incorrect address is entered at checkout, the customer is responsible for any rerouting charges and for product damage that results from the wrong address or the extra time in transit.

If you notice a mistake, contact us immediately. We will try to correct the address before the order ships, but we cannot promise a change once a package is with the carrier.

Exchanges

The fastest way to get a different item is to contact us about a return on the original item and place a new order for the item you want. Contact us first so we can authorize the return.

Frequently asked questions

Do I need authorization before sending a return?

Yes. Contact us before you return anything so we can confirm the item is returnable and give you the correct return address.

What does the taste guarantee cover?

The 100 percent money-back taste guarantee covers one unit of each ThinSlim Foods and Impastable item. Other brands in The Pantry are not included.

What condition must returned items be in?

Unopened and non-perishable. Damaged, spoiled, incorrect, and missing items are handled separately and are not subject to that condition.

Who pays return shipping?

The customer pays on a standard return. We pay when the problem is ours.

How long does a refund take?

We process approved refunds 7 to 10 business days after we receive and inspect the return. Your bank decides when the credit posts after that.

My order arrived damaged or spoiled. What do I do?

Changes to this policy

We may update this policy. The version posted on this page is the version that applies to your order. If we make a material change, the updated date below will change.

Contact us

ThinSlim Foods
25 Corporate Circle, Suite 118
Albany, NY 12203
United States

Email: hello@thinslimfoods.com
Phone: 866-213-1250 (Daily, 8am to midnight Eastern)
Contact page: thinslimfoods.com/pages/contact

Last updated: September 1, 2026