1.) If you have already placed an order, respond to the order confirmation email since this email already has lots of reference info in it. Just need to check on an order status? Try here:
2.) If you have not placed an order and have a general question, please review the Frequently Asked Questions section below as this usually answers nearly all quetions.
3.) Use the Contact Us form below. Make sure to enter a valid email address. If you don't hear back within a day (excluding weekends), please assume your email address entered was incorrect or our response was routed to your SPAM folder.
8-3 EST weekdays. Please note a customer service rep is not always immediately available since our staff is normally busy packing orders and the majority of our customers prefer electronic communication.
Please note, this is our mailing address, not our warehouse. Do not use this address for returns.
Product Questions
Ingredients, nutritional information, kosher information, storage, etc. for each product can be found on each individual product page.
Gluten Free: All sweets (brownies, muffins, squares, cookies, cloud cakes) and zero carb gluten free rolls have gluten free ingredients and are made in a dedicated gluten free facility.
Kosher: Many of our products are certified kosher as indicated on each product page.
Product Storage: Click here:
Product Storage
Physical Store and Where to Buy
Most of our customers order from us directly via this website or by calling
866-213-1250 8-3 EST M-F.
We do not have a physical store, only an ecommerce site.
You can find the list of retailers that carry ThinSlim Foods products here:
Stores
If you plan on visiting one, we recommend calling ahead to insure they have inventory in stock.
If you are interested in getting the product into your local store, here are some first steps:
1) View the Store Manager Letter here:
Store Manager Letter
2) Print the letter you see
3) Go to the store you want the product in and ask for the Grocery Manager or Grocery Buyer (start at customer service if there is one)
4) Give them the letter.
5) Let us know if you do this and we will follow up with them.
Gift Codes and Newsletter
We usually offer select gift codes only to our newsletter subscribers.
In order to sign up for the newsletter:
1) click the button in the header or footer related to newsletter sign up
2) Enter your name and email in the sign up form and click the submit button
3) Looks for the welcome email with the subject line ThinSlim Foods: Welcome & Thanks!
If you have difficulty entering your email, reach out to us and we can add you directly.
If you have difficulty locating the welcome email, make sure to check your SPAM folder.
Wholesale
If you are a retailer that is interested in wholesale information, please reach out to us via the contact form below.
Locations We Ship To
We can ship anywhere in the US. We do not ship internationally.
Shipping Costs
There is a shipping estimator on the shopping cart page for both guests and registered customers. Shipping cost is based on weight, distance, and carrier (Fedex or USPS.)
One way to reduce shipping costs is to buy more! No really, we are serious. The more you purchase, the less the shipping cost per item.
We also offer shipping promotions to our newsletter subscribers.
Shipping Date
Orders typically ship within the timeframe indicated by the processing note at the top of any page of the website.
If we are missing an item, but that item will arrive in time for your order to ship the same week, we will hold the order till the product arrives.
If we are missing an item, but that item won't arrive in time for your order to ship the same week, we will contact you with more information and options.
If the shipping time is such that it won't arrive by Saturday we will hold the order to ship on the next Monday.
Shipping Transit Time
Orders shipped via USPS will arrive within 1-3 business days depending on location. Orders to NJ generally take 1 day, orders from the middle to East Coast of the US take 2 days, and orders to the West Coast take 2-3 days.
Orders shipped via USPS Flat Rate have the same expected transit time as regular USPS orders.
Orders shipped via Fedex will arrive close to the transit times provided in the below Fedex section.
Transit time is an estimate, and not a guarantee.
Transit time is based on the shipping date, not the order date.
One example of transit time is an order with an expected 2 day transit time placed on Monday. This order will most likely ship on Tuesday and is expected to arrive on Thursday.
Orders shipped via Fedex will arrive close to the schedule for the below Fedex map.
Fedex Shipping
FedEx Home Delivery business days are Tuesday through Saturday (excluding holidays).
Example: A package shipped via FedEx Ground on Monday with a transit schedule of 2 business days, would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.
USPS? Fedex? I can't Decide!
If you are within the 1-2 day Fedex zone, we recommend choosing Fedex during checkout even if slightly more expensive. Fedex is always more reliable and provides better tracking information.
If you are outside of the 2 day Fedex zone then we recommend USPS if you want it the fastest and Fedex if you want it the cheapest.
Returns or Damaged Product
We accept returns on any unopened, non-perishable products. Return shipping costs are the responsibility of the customer. Please contact us to arrange this prior to returning items.
We offer a taste guarantee that applies to 1 unit of each item.
When shipping perishable products problems sometimes occur with the condition of the product. If you are not satisfied with your order please contact us in regards to returns or product damaged during shipping. We will be more than willing to assist you in reconciling the situation.
The ThinSlim Foods Love-the-Taste low carb products have a unique packaging that gives them a shelf life of 1 year, as long as the packaging seals remain intact.
This allows our customers to purchase larger amounts without needing frozen storage (easier to hit the free shipping level) and allows us to refrain from using added preservatives.
Since the product has grown to become a top seller, we bake and ship 100's of thousands of packages a month.
Invariably, even with a spoilage rate well under 1%, a certain number of customers receive spoiled product due to broken packaging seals. It is easy to check for a broken seal, caused from shipping and handling, by squeezing the package to see if it compresses and air escapes.
In such instances, we always provide either a refund or replacement.
Incorrect Delivery Address
If an incorrect delivery address is entered at checkout, the customer is responsible for any rerouting charges or damaged product that results.
Logging In / Accounts FAQ
"I can't remember my password. Can you send it to me?" -- For security reasons we can not see your password either. Try using the "Forgot your password?" link on the Login page to be sent a new password. If you still can't login, or if you put in your email correctly and get this error "Error: The Email Address was not found in our records; please try again." see the next question.
"I'm pretty sure I setup an account yet the system doesn't recognize me, what do I do? Or you received the error message "Error: The Email Address was not found in our records; please try again."" -- It is possible the last time you placed an order you did so using the "Create an Order Without an Account" link. Therefore no account was ever created so the website does not recognize your email. The best way to login is to use the password forgotten link, and then use the password sent to your email.
Placing Orders FAQ
"Help! My order won't go through!" -- This occurs to less than 1% of our customers for a variety of reasons. First, try clearing your browser cache/history. If still unsuccessful, give us a call so we can troubleshoot over the phone.
"In what ways can I place an order?" -- The best way to place an order is through the website. For phone orders, send us an email with your phone number using the Contact Us page, or call 866-213-1250.
"What Forms of payment do you accept?"-- CC or paypal.
"How do I use store credit?" -- If you have a pending store credit, the following section will appear on the checkout page:
Enter the amount of the credit you wish to use and press enter.
After the 'processing' indication clears, the store credit should be reflected in the order total.
Existing Orders FAQ
What is my order #? Is there a way to see my order online? --
If you login to the site you can see all the details about your past orders on the My Account page.
My order shipped, can you tell me where it is or what the tracking information is? --
When your order shipped, you should have received an email containing the tracking information and a link to the carrier. If you have lost this email follow these directions:
1. Login to your account, navigate to the My Account screen, and click on the order in question - you will notice one of the most recent comments for the order will included the USPS tracking number.
2. Copy the tracking number, navigate to www.usps.com or www.fedex.com and enter the tracking number in the "Track a Package" section of the site. This will give you the most up to date information we have available.
